Protection FAQs
Answers to common questions. Where an answer depends on a specific contract or offer, we say what to check.
Repairs
What is a vehicle service contract?
An optional agreement that can pay for eligible repairs after a covered component fails. It has its own administrator, term, deductible and exclusions, and it is separate from the manufacturer's warranty.
How does it differ from a manufacturer warranty?
A manufacturer warranty comes with the vehicle from the automaker and covers defects for a set time and mileage. A service contract is purchased separately and covers what its own contract lists, after its own start date.
What does exclusionary coverage mean?
It covers mechanical breakdown except the items the contract specifically excludes. It is the broadest structure, but every exclusion and limit still applies.
How do I verify existing coverage?
Ask a franchised dealer for the make to look up the VIN, confirm the in-service date, and read the manufacturer's booklet for that model year, including the second-owner transfer rules. Coverage shown on VirtualCarHub is an estimate until it is verified.
Electric vehicles
What EV battery and charging questions should I ask?
Ask whether the traction battery, drive motors, power electronics and onboard charger are covered; whether gradual capacity loss is excluded; and how any remaining manufacturer battery warranty interacts with the contract.
GAP
How is GAP different from auto insurance?
Insurance pays for the vehicle under your policy, typically its actual cash value. GAP addresses an eligible difference between that payout and your loan balance after a qualifying total loss. You need insurance either way.
Tires & Wheels
Does tire protection cover ordinary wear?
Generally no. It is designed for road-hazard damage such as punctures and pothole impacts, not normal tread wear.
Dents
What is paintless dent repair?
A technique that reshapes the metal from behind the panel without repainting. It works for dents where the paint is intact and the area can be reached.
Partner services
Do Pep Boys offers require purchasing protection?
Offers are listed separately from protection products. Each offer's own terms state who is eligible. Offer details will appear here once they are confirmed.
What happens when I request an insurance quote?
You choose to continue to the partner, the partner asks for the information it needs, and you review any quotes it returns. Nothing is shared just by reading the page.
Choosing coverage
How do I find my claims instructions?
They are in your contract. If you do not have it yet, contact VirtualCarHub for the applicable claims instructions.
Can I cancel or transfer my coverage?
Many contracts allow cancellation, sometimes with a prorated refund, and some allow transfer to a later owner. The contract and your state's rules decide.
